Phones
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Background: Sometimes, getting technical support from a company requires making an actual phone call. Like the audio / voice kind that people used to do in old movies! Typically, one ends up in an “on hold” scenario in which soothing music is intermittently interrupted by the message “representatives are busy, your call will be answered…
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Background: There are many phone apps that provide neighborhood-focused local news updates in real time (e.g. “Nextdoor” and “Citizen”). This can make a person aware of every single burglary, car accident, “suspicious dog,” and other strange happening that may occur in their general vicinity. The issue: While this information can be useful, it often leads…
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Background: Most laptops include a built-in camera, typically located just above the top edge of the screen. This type of camera is generally marketed as a “video chat” or “conference call” camera. The issue: When a person is on a video call, they tend to look at the image on the screen instead of directly…
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When using a computer, phone, or tablet, it is occasionally the case that a user must type in numbers. Typing numbers on a computer with a 12-digit physical numeric keypad is fast and easy (Figure 1). Unfortunately, laptops frequently no longer have these hardware keypads, and smartphones and tablets never did. The issue: The “soft”…
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Background: Phone map apps often have a few optional settings for a route, such as: Avoid highways (for driving) Fewer bus transfers (for public transit) Avoid hills (for walking) The issue: Sometimes, you want drive on the most scenic route from point A to point B, without too much concern about efficiency. For example, you might…
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The issue: Using a cell phone outdoors can present two main problems, as shown in Figure 1. Specifically, you may be far from a tower (and thus, get poor reception) and the harsh light of the noon sun may make it very difficult to read the text on your phone, especially with the recently-popularized “dark…
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Background: People are often glued to their cell phones at all times, thanks primarily to the ease of finding an amusing distraction on the Internet. The issue: There have been various proposals to mitigate the scourge of “phone addiction,” for example, setting your phone screen to black-and-white / grayscale in order to reduce its appeal…



