customer support

Reduce customer support costs and increase customer loyalty relocating customer support desks. Specifically, relocating them to the top of a gigantic pyramid.

May 16, 2022

Architecture, Design, Fitness, Small Business

customer support, pyramid, returns, ziggurat

The Issue: Two elements are important here: 1. It is generally the case that if a person expends more effort in an endeavor, the person appreciates it more. See also 2017’s Art Obstacle Course proposal. (Incidentally, this is also described as a factor in the popularity of hazing and initiation rituals in the “purpose and…
Battle to the death (metaphorically) when getting customer support over the phone, thanks to the new “phone support roguelike” text adventure system! Customer support will never be the same again.

Jul 6, 2020

Communication, Phones, Technology, UI / UX

army of mummies, battle, battle royale, choose your own adventure, customer service, customer support, customer support battle, phone support, rogue like, roguelike, roguelite, tech support, text adventure, thunder dome, thunderdome, tournament bracket, zork

Background: Sometimes, getting technical support from a company requires making an actual phone call. Like the audio / voice kind that people used to do in old movies! Typically, one ends up in an “on hold” scenario in which soothing music is intermittently interrupted by the message “representatives are busy, your call will be answered…