tech support

Tech support for the truly dedicated: lug this Stone of Agony across the campus of a tech company in order to receive actual human tech support!

Sep 25, 2023

Technology, UI / UX

dedication, human tech support, lap, show your dedication, tech support

The Issue: A common user complaint about “Big Tech” is that it can be literally impossible for customers to contact an actual human for tech support. For example, a user may have literally no recourse if: 1) their email account was terminated (e.g. due to “spamming”), 2) their video hosting was deleted (e.g. due to…
Battle to the death (metaphorically) when getting customer support over the phone, thanks to the new “phone support roguelike” text adventure system! Customer support will never be the same again.

Jul 6, 2020

Communication, Phones, Technology, UI / UX

army of mummies, battle, battle royale, choose your own adventure, customer service, customer support, customer support battle, phone support, rogue like, roguelike, roguelite, tech support, text adventure, thunder dome, thunderdome, tournament bracket, zork

Background: Sometimes, getting technical support from a company requires making an actual phone call. Like the audio / voice kind that people used to do in old movies! Typically, one ends up in an “on hold” scenario in which soothing music is intermittently interrupted by the message “representatives are busy, your call will be answered…